Terms of
Service.

These terms are a contract between you and Triangulos Tecnologia LTDA, trading as Triangulos Ventures, CNPJ 32.857.025/0001-00, a company registered in Brazil ("naturali", "we"). You accept them by creating an account, by using the API, the app, the CLI, the SDK or the MCP server, or by letting an assistant do so for you.

You must be at least 18 years old. If you sign up for a company, you state that you are authorised to bind it, and "you" means that company.

The Privacy Policy and the pricing page are part of this agreement.

naturali is an API to build, run and audit AI agents: agents with knowledge and tools, connected to channels such as WhatsApp and Discord, driven by triggers and orchestrations, with every run recorded. The API is versioned under /v1. We add features without notice; a change that breaks a published route is announced in advance in the documentation.

The service is young. Features may be incomplete, and we may change, limit or retire one. We will give reasonable notice before retiring something you depend on.

• Your email address is your credential. Keep access to it to yourself; a sign-in code sent to it signs in as you.
• Keep your API keys secret. Everything done with a key is done by you. Revoke a key you suspect is exposed.
• A member you add to a project can read and write everything in it, and what they run is billed to you. Remove members who should no longer have access.
• Give us accurate billing details and keep them current.

Plans, allowances and prices are on the pricing page. Prices are in US dollars and exclude taxes; where we must collect a tax, it is added.

• Subscriptionsare billed through Stripe to the card on the account: each month's statement, with the plan fee and any run overage, is charged after the month closes. An upgrade takes effect at once and charges the difference for the rest of the cycle when you make it; a downgrade takes effect at the end of the cycle. Stripe retries a failed charge; if its last attempt fails, a Pro or Business account moves to Free at the turn of the month.
• Card statements show every charge as Triangulos Ventures.
• Model credit pays for managed models, embeddings and Assistant turns. It is prepaid service credit, not stored money: it is not refundable and cannot be withdrawn. Credit you purchase does not expire; credit included with a plan expires at the end of its cycle. Spend is measured by us from the metered cost of each run.
• Allowances.Free, Pro and Business cap storage, active channels and triggers, and how often a trigger may fire; Free also caps projects. At a cap, the request that would exceed it is refused with a code that names the resource. Each plan includes a number of runs: on Free, runs past it are refused and what is running is stopped; on Pro and Business, they are billed as overage on the month's statement. Enterprise has no caps beyond its contract.
• A negative balance stops managed generation, pauses the schedules, orchestration runs and tasks that would spend more, and cancels running evaluations. With usage alerts on, we email you at 75%, 90% and 100% of credit. After a top-up, you restore each stopped item on the billing page, except cancelled evaluations.
• Price changes to our own plans and rates are announced at least 30 days before they apply to you (for listings, see Marketplace).

Fees already paid are not refunded when you cancel or we terminate for breach, except where the law gives you a right we cannot contract away.

You own what you put in the service and what your agents produce from it. You grant us the licence we need to store it, run it, show it back to you and your members, and deliver it on the channels you connect. We do not use it to train models.

You are responsible for having the rights and the lawful basis to use your content, and for the people your agents talk to: you are the controller of their data, you decide what an agent collects from them, and you must tell them what the law requires.

An agent acts for you. What it says and does on your channels, and every tool call it makes, is yours. Guardrails, approvals and evaluations are instruments for keeping an agent within bounds; they are not a promise that it will stay there.

Output is produced by third-party models and can be wrong, incomplete or inappropriate. Review it before you rely on it, and put a person in front of any decision with a legal, financial, medical or similar effect on someone.

Models on the same name may be updated by their provider; we do not guarantee that an output is reproducible over time.

You may not use the service, or let an agent use it, to:

• Break the law, or help someone else break it.
• Send unsolicited or deceptive messages, or message people who have not agreed to be messaged on that channel.
• Breach the terms of a channel or model provider you reach through us, including the WhatsApp Business and Discord policies and the acceptable-use policies of Amazon Web Services and Google Cloud.
• Impersonate a person or organisation, or present an agent as a human when asked.
• Generate or distribute malware, harassment, sexual content involving minors, or content that incites violence.
• Make automated decisions that produce legal or similarly significant effects on a person without human review.
• Probe, overload or circumvent the service, its limits or its isolation between projects, or access another tenant's data.
• Resell the service as such, outside the marketplace.

We may suspend an account, a project or a channel that we reasonably believe is doing any of this, and we tell you when we do unless the law prevents it.

A publisher may list an agent or tool for other projects to install, free or at a price per use.

• As a publisher you warrant that you have the rights to what you list, that it does what its listing says, and that it respects these terms. You set its price. A price increase is announced to installs 7 days before it applies; a decrease applies at once. We may remove a listing that breaches these terms.
• As a consumer you pay the listed price on top of any model spend, from paid credit: credit you purchased or earned as a publisher, not credit included with your plan. A run of an installed listing counts against your run allowance and can send its publisher what it is given (see the Privacy Policy).
• Earnings.naturali keeps 10% of each fee and credits the rest to the publisher as service credit on the platform. A fee the consumer's paid credit did not cover earns nothing. We are not a party to the arrangement between a publisher and a consumer beyond collecting and crediting the fee.

Model providers, channels and the payment processor are third parties with their own terms. When you bring your own provider key, the requests go to that provider under your agreement with them, and we are not responsible for their service, prices or availability. We are not responsible for a channel suspending or rate-limiting an account you connect.

We work to keep the service up and announce planned maintenance, but we do not promise a level of availability unless an Enterprise agreement says so. Support is by email at contact@naturali.ai, on a best-effort basis.

You can delete a project at any time, and close your account by writing to contact@naturali.ai. We can suspend or terminate your account for a breach of these terms, for non-payment, when the law requires it, or when we discontinue the service, with notice where the situation allows it.

On termination your data is deleted as the Privacy Policy describes. Export what you need before you close the account.

The service, its software, documentation, name and brand are ours or our licensors'. These terms grant you no rights in them beyond using the service. Open-source components are licensed under their own terms. If you send us feedback, we may use it without obligation.

The service is provided as is and as available, without warranties of any kind beyond those the law does not let us exclude. We do not warrant that it is uninterrupted, error-free, or fit for a particular purpose.

To the extent the law allows, we are not liable for indirect, incidental or consequential loss, lost profits or lost data, and our total liability under this agreement is limited to the fees you paid us in the twelve months before the event giving rise to the claim.

You indemnify us against claims arising from your content, your agents, your use of the service in breach of these terms, or the data you process about your contacts.

Nothing here limits a right that the Brazilian consumer protection code or other applicable law does not let us limit.

This agreement is governed by the laws of Brazil. Disputes are brought before the courts of the city where naturali has its registered office, except where the law gives you the right to sue where you live.

When these terms change, the date at the top changes with it. A change that is material to you is emailed to every account at least 30 days before it takes effect. Using the service after that date is acceptance; if you do not accept, close your account before it.

These terms, the Privacy Policy and the pricing page are the whole agreement. If a clause is unenforceable, the rest stands. You may not assign this agreement without our consent; we may assign it to a successor of the business. The English text governs any translation. Notices to you go to the email on your account; notices to us go to contact@naturali.ai.